Studio Policies
Below you'll find studio policies and answers to frequently asked questions to help you feel informed and prepared for your visit. Please take a moment to review the information below, and feel free to reach out if you have any additional questions.
Booking
Do I need a credit card to book an appointment?
Yes. A credit card is required to reserve all appointments. Your card will only be charged in accordance with the cancellation policy below.
What happens if I'm running late?
If you expect to arrive late, please let me know as soon as possible. If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid disrupting the schedule for other guests. If your appointment must be rescheduled, the 40% late cancellation fee will apply and may be credited toward a new appointment booked within 14 days.
Will I ever need to prepay for an appointment?
Prepayment may be required after three consecutive last-minute cancellations.
Cancellation & Rescheduling
I understand that life happens. Illness, family responsibilities, work, and unexpected situations can occasionally affect your plans. I genuinely try to be as understanding and flexible as possible, and I greatly appreciate the same courtesy in return.
How much notice do I need to give?
Whenever possible, please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows me the opportunity to offer your appointment to another guest who may be waiting.
What if I cancel with less than 24 hours' notice?
Appointments cancelled with less than 24 hours' notice will be charged a 40% late cancellation fee. If you reschedule within 14 days, that fee will be applied toward your new appointment. After 14 days, the fee becomes non-refundable.
What if I don't show up for my appointment?
No-show appointments will be charged the full service fee, which is non-refundable.
What if you need to reschedule?
If I need to reschedule your appointment with less than 24 hours' notice, I'll apply 20% off your rescheduled service as a thank-you for your understanding and flexibility.
Payment Information
When is payment due?
Payment is due at the time of your appointment.
What forms of payment do you accept?
Cash, check, Venmo, and all major credit cards are accepted.
Is there a fee for paying by credit card?
Credit card transactions include a 2.6% processing fee. There are no additional fees when paying by cash, check, or Venmo.
Sales Tax
Why is sales tax added to my service?
Ohio law requires wellness and personal care services to be taxed. A combined 8% state and local sales tax will be added to all services.
Gift Cards
Do you offer gift cards?
Yes. Both physical gift cards and digital eGift Certificates are available and can be purchased in the amount of your choice.
What can gift cards be used for?
Gift cards may be redeemed toward any in-studio service. At this time, they cannot be used toward retail product purchases.
Can gift cards be redeemed for cash?
No. Gift cards are non-refundable and cannot be redeemed for cash.
Product Purchases
What if a product isn't the right fit for me?
If a product isn't working as expected, please let me know within 14 days of your purchase. I'd be happy to discuss your experience and help determine the most appropriate solution.
Because skincare products are considered personal care items, returns and exchanges cannot be guaranteed and are handled on a case-by-case basis.
Health Information
Should I let you know if my health or medications have changed?
Yes. Please let me know if there have been any changes to your health, medications, pregnancy status, allergies, or skincare routine before your appointment. This helps me safely personalize your treatment and provide the best possible care.
Will our conversations and health information remain private?
Yes. Your privacy is important to me. Everything you share during your visit—including your health history, skincare concerns, and personal information—is treated with professionalism and kept confidential.
